Fairway’s 10–Step Satisfaction Assurance Process

Whether you’re looking for “like-new” collision repair, or automotive repair or maintenance, Fairway relies on the same systematic approach and advanced technology to meet your expectations and ensure your satisfaction.

1. Vehicle damage/repair assessment by your estimator – no appointment required.
2. Development of computerized estimate in 15 minutes or less including labor and parts; estimated completion date/time.
3. Customer review and approval of estimate.
4. Project assigned to the production manager for quality assurance oversight.
5. Work initiated, parts ordered if required.
6. Upon completion, work signed-off on by all departments involved and by your estimator.
7. Customer notified for vehicle pick-up or delivery.
8. Customer receives the Fairway Lifetime Guarantee on completed work.
9. Customer satisfaction representative calls to conduct brief satisfaction survey.
10. Any survey comments or requests forwarded to Fairway for follow-up action.

“We are a one-stop automotive facility that provides hassle-free, high quality professional care. Our goal is to make the customer’s experience as painless and pleasant as possible.”   Kevin Lund, Fairway General Manager