Philosophy and Values

More than a philosophy – a promise

The Fairway guarantee says it all: We don’t just promise quality. We guarantee it – for life. In order to provide total quality – from the initial customer contact to the delivery of a “like-new” vehicle – Fairway keeps its core values front and center.

Core Values

• The customer is right
• Do what it takes – with a smile – to create total customer satisfaction
• Offer single-source convenience for premier collision and automotive repair
• Use the latest products and technology to enhance efficiency and results
• Exemplify complete professionalism
• Maintain a caring culture – for customers and employees
• Enable employees to achieve their potential through training and certification
• Operate with complete honesty and integrity
• Give back to the community – do well by doing good
• Never accept less than the best

“I got such a comfortable feeling at your shop. Great job!”

“Professional – prompt – well done.”

Comments from recent customer satisfaction surveys